EA Technology is a well-established, positive culture-based company with innovation and creativity at our core. We are a forward-thinking business, and we live by our values: Collaboration, Creativity, Integrity and Impact. This ensures employee wellbeing is always at the forefront, and our amazing people have the autonomy to do their best work.
We encourage and cultivate individual creativeness, understanding that every person at EA Technology is critical to achieving our company goals. This spirit impacts our internal culture and the positive way we interact which is why so many of our employees stay with us long term.
Due to continued growth and increased demand, we’re looking for a Field Service & Commissioning Manager to join our Operations team. So, if you’re an experienced field operations leader with a passion for delivering safe, high-quality customer projects while leading teams and partners across a dynamic region, we would be delighted to hear from you!
About the role:
This is an exciting opportunity to lead field service and commissioning activities across the South East Asia (SEA) region. You will play a key role in coordinating internal teams and delivery partners to ensure customer commitments are met safely, efficiently and to the highest quality standards.
Working closely with Operations, Engineering and Commercial teams, you will oversee mobilisation, commissioning and field service delivery, while driving continuous improvement across regional operations.
• Lead field service and commissioning activities across the SEA region, coordinating internal teams and delivery partners
• Own mobilisation, site readiness and execution quality for all field-based delivery activities
• Manage partner and subcontractor performance, ensuring work is delivered in line with EA Technology standards
• Review schedules, risks, permits, spares and customer dependencies ahead of deployment activities
• Act as the senior escalation point for technical issues, site constraints, delays and customer concerns
• Ensure all commissioning and field service activities are completed safely, compliantly and with accurate supporting documentation
• Work closely with central functions to resolve technical, logistics and quality issues affecting regional delivery
• Monitor field performance through KPIs such as first-time-right, utilisation, defects and rework, implementing improvement plans where required
• Provide leadership, coaching and support to regional Field Service Engineers and delivery partners
• Capture lessons learned from field activities and embed improvements into regional planning, partner enablement and operational standards
What we'll need from you:
• Proven leadership experience managing field engineering, commissioning or service delivery teams
• Strong stakeholder management skills across Commercial, Product & Engineering and Operations
• Ability to plan resources, manage capacity and deliver predictable operational outcomes
• Commercial awareness, including budgeting, prioritisation and operational performance
• Strong technical troubleshooting and root-cause analysis skills
• Experience working with operational processes, technical documentation and quality management systems
• Comfortable using operational data and reporting tools to monitor performance and drive improvements
• Excellent written and verbal communication skills with the ability to influence stakeholders at all levels
Desirable:
• Experience working within a global hub-and-spoke or partner-led delivery model
• Experience leading operational change or process improvement initiatives
• Relevant technical qualifications or certifications (electrical, safety, networking or similar)
• Experience using ticketing systems, monitoring platforms or engineering data tools
What we can offer you:
At EA Technology, we believe in growing with our people. In addition to a great working environment, we offer you:
• Competitive salary dependant on experience
• Career development opportunities: We offer genuine pathways for growth within our company
• Work-life balance: With flexible working options, we support our employees in balancing their professional and personal lives
• Holidays: 25 days of annual leave, plus bank holidays
• Pension contributions of 8% from the employer (or cash equivalent)
• Comprehensive benefits, including Group Life Insurance, Income Protection and Critical Illness cover (or cash equivalents)
• Private Medical Insurance (single cover or cash equivalent)
• A truly collaborative and supportive work environment where amazing colleagues inspire each other every day!